San Diego’s Restaurant Week runs for two weeks in September and January–two generally slow months for restaurants. Much is made of the event that began in 2004, sponsored by the San Diego County Chapter of the California Restaurant Association (SDCCRA) that organizes and provides the press for the restaurants that serve a prix fixe two-course lunch for $10, $15 or $20  or a three-course dinner for $20, $30 or $40, all depending on the restaurant.  More than 200 restaurants took part in week one (just ending today, September 21), and week two runs from September 23 until the 28th with more than 150 dining choices.

The idea of restaurant week began in 1992 when the late restaurateur Joe Baum and (yes, that Zagat) thought it would be a gesture of good will to the 15000 reporters in New York who were there to cover the Democratic convention. It was a four day affair–now counted in months rather than days–that grew to cities and towns around the country, many coordinated by , restaurant associations or local community organizations. The various reasons for such events include: increase tourist traffic, help restaurants through slow months and allow diners to try places they may have heard about and want to try and hopefully return for another meal.

In San Diego, as in some other places, it’s “pay to play” for the restaurants. First, to participate a restaurant must be a member in good standing of the SDCCRA. The approximate membership price for a 50-seat restaurant with mid-range prices is $590, based on annual revenue.  As a member there is a registration cost for the restaurant’s inclusion for press and other publicity that ranges from $400 to $1000.  Those early bird prices depend on whether a restaurant serves lunch, dinner or both, and wants to participate in one or two months. The Association also presents those Gold Medallion awards we hear about in May after their annual dinner.  And you can’t get a medallion if you’re not a member, so how important is the award when it’s insiders voting yearly for the same restaurants?  (Buzz wrote about this a few years back).

Second, while that special menu for dinner or lunch may be $10, $30 or $40, etc., remember that price does NOT include gratuity, tax or beverage.  Thus you may end up with bill closer to $20, $40 or $50 (or more).  Is it a bargain?  You can decide.  Is it a hassle? Perhaps.  Is the food as good during this special week?  Maybe, or maybe not, because the restaurant tends to be full, service may suffer, and so could the food. Jan Borkum (“proud mom” of Tracy Borkum) at the SDCCRA said they have stressed to restaurants to put their best food and service forward  after complaints in earlier years of skimpy portions and lousy service.  And based on the experience of one meal during a busy week, does that bring repeat business to the restaurant as many restaurateurs expect?

Third, note that many restaurants choose not to be an Association member, so they don’t participate.  In North Park, such places as Urban Solace‘s chef/owner Matt Gordon prides himself on serving terrific food all the time and years ago knew that joining the lobby group (the primary function of the California Restaurant Association), was not for him. Jayne’s Gastropub and  Finch’s Bistro and Wine Bar in La Jolla aren’t members either.  Instead, Gordon and many other restaurants around town serve their regular menus or their own their versions of a prix fixe menu during the week. Many times you may spend less and eat well, with good service at the non-member places.

Farmhouse Cafe however, decided this year to join the Association for the benefits and help it gives small business owners especially when it comes to understanding the constantly changing laws, rules and regulations affecting the industry. They, along with many other participants, have the prix fixe special menu along with  their regular menu during the two weeks.

A final observation:   San Diego’s restaurants depend on the support of us, the diners, whether we’re eating a fish taco or a filet mignon, during restaurant week or not.  Buzz wants to know your experiences during this restaurant week–whether a diner or a restaurateur.  Diners:  Did you try a new place?  If so, would you return?  Restaurateurs:  Was the week successful for you, staff and do you expect to see new faces once the hoopla dies down?  Oh, Yelpers take note:  Please don’t ding a restaurant you’re trying for the first time during restaurant week…it’s just not nice.

Here’s a great summer camp for kids who love food:  Tender Greens has two five-day cooking classes geared for kids.  June 22 to 26 for ages 7 to 11 and July 27 to 31 for ages 12 to 16.  The classes will be held at the restaurant from 9 to 10:30 am and cost $75.  Kids will learn to make salads and dressings, pizza,  sandwiches and ice cream.  Classes will be taught by executive chef Pete Balistreri and pastry chef Susanna Brandenburg and after all that learning…lunch is included.  Space is limited, for information:  619-226-6254 and ask for Pete or Susanna.

The Better Half , rumors to the contrary, is very much in business.  Chef/owner John Kennedy has revamped the interior to a “Baroque, over the top” look  and tweaked the menu to a French New Orleans style bistro food.  Their wine list list now also includes full bottles and some older vintage wines that Kennedy has on his “Over Achievers” list.  The restaurant is closed Monday.  For more information:  619-543-9340.

We’re hearing Urban Solace will have an Encinitas location in a new shopping center that will house a Whole Foods.  More info soon.

Service. There’s a lot of Buzz about it lately from local diners out for a for a business or pleasure meal.  In these tight economic times when customers think twice about where to spend their dining dollars, San Diego restaurants–new and old–need to be ever more vigilant about service.  Mind you, service begins the moment you enter a restaurant, how you’re treated–from the hostess and servers to the bartender, busser and manager–good service will keep customers, even if there’s an off night in the kitchen.  One word about bad service spreads faster than many good words about food. 

A word of caution here.  Bad service stories are not something Buzz fact checks; it’s not about he said, she said. The customer needs to let the restaurant know when there is a problem, right then and there.  Depending on the issue, a manager or owner can right a wrong, and how the restaurant handles the situation at that moment further defines service.  What did they do to make it okay for the customer who–without some sort of positive acknowledgement such as a comped dessert or drink…something…anything– will go out and tell ten pals never to patronize the place again.

A few examples: A reader sent a note to complain about Zenbu, a La Jolla mainstay for fresh sushi, a Buzz favorite and a place that doesn’t take reservations.  The customer revealed that a new hostess and the manager continuously gave their party of six the wrong wait time for their table–told 35 minutes, waited nearly 2 hours.  Why not leave?  Well, the party believed the hostess who kept saying they’d be seated any minute.  When finally seated, they waited more than an hour for food, even though other tables seated after them were served.  Management offered no comps to appease but did add 18% gratuity to the check.  Not the way to treat customers, no matter how busy your restaurant may be.

Red Marlin, a recent arrival to the Mission Bay area, caught the ire of another local who wanted to bring in a bottle of wine.   The comment by Carlo posted in Solare and Red Marlin explains the situation, and how management missed the cue from a customer looking to buy a bottle from the list and still bring his own for a special evening.  

On the positive side, Buzz popped in for the first time to Urban Solace. I sat at the bar while most diners were on the patio enjoying the warm day.  The bartender/server helped me decide my order–no on the fabulously rich the mac and cheese and yes on the light, flavorful salad of grilled ahi pieces, diced cucumber, red pepper and avocado, innovatively served with not a leaf of lettuce–a balance of texture and flavor in a mouthful.  Sure the bar wasn’t busy, but many times that can lead to poor service when staff does chores or just stands around. Even the hostess, though not perched at the door, had it right. Every time the door opened, she was front and center to greet guests.  Good food coupled with good service makes a winner.  

Buzz would like to hear your stories:  Service–good and bad–and what the restaurant did to be sure you would return.